Headquarters: Not Specified
It’s a great time to join AAA The Auto Club Group!
JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD
Job Type:
Full time
Exempt/Non Exempt:
Hourly
Job Description:
Primary Duties and Responsibilities:
Responsible for handling incoming calls to the insurance call center with the ability to respond to all customer inquiries and requests with a high level of customer service.
Determine the insurance needs of the customer through the probing process and offer a proposal with the appropriate insurance coverage/protection solutions. Achieve a balance in production to meet the company’s business and growth objectives by maintaining an appropriate mix of business. Provide professional product expertise by thoroughly explaining coverage limits, deductibles, payment options, policy language, and servicing provisions. Incumbent also provides expert advice by carefully reviewing all available products and offering the best value or solution to the Member/customer. Respond to current policyholder inquiries and requests.
Initiate lead and prospect generation from established lead management business rules to effectively manage and leverage sales opportunities, including, but not limited to:
- Expiration dates and subsequent follow-up to provide quote(s),
- Follow up on existing mono-line accounts by mail/telephone for the purpose of cross-selling,
- Work campaigns to increase sales and ultimately member penetration of insurance-related products
- Develop networking referrals
- Develop referral relationships with other sales representatives, i.e., membership, life & health agents, etc.
Ensure that insurance applications are submitted in accordance with agency policies and procedures with efficiency, quality, and accuracy, as well as with supporting documents/forms. Maintain current carrier information to ensure compliance with carriers’ underwriting guidelines and binding authority to reduce E & O exposures.
Responsible for the sales of credit cards, memberships, and other products deemed vital by executives.
Agents and leaders develop annual performance plans to support Club initiatives. Actively participate in the ongoing progress reviews by monitoring results and looking for continuous improvement opportunities. Perform other duties as necessary.
Meet and/or exceed sales, membership, and other production requirements .
How do we reward our employees?
In addition to a competitive starting salary, ACG offers excellent and comprehensive benefits packages:
- Hourly rates starting at $17.33 an hour plus commission.
- Overtime earning potential at time and a half the hourly wage
- Fully paid training
- Medical, dental, and vision benefits
- 401(k) with employer match
- Paid parental leave and adoption assistance
- Paid Time Off (PTO), company-paid holidays, CEO days, and floating holidays
- Paid volunteer day annually
- Tuition assistance program, professional certification reimbursement program, and other professional development opportunities
- AAA Membership
- Discounts, perks, rewards, and much more
As part of your onboarding experience, you will receive a Microsoft Teams link and call-in number prior to your first day to join orientation activities virtually.
Your first week will focus on orientation and system setup, introductions to your team and leadership, an overview of ACG’s mission and values, and a deeper look at how your role and department contribute to the organization. You’ll also complete important compliance modules and licensing requirements.
We offer a comprehensive training program designed to set you up for success. This program runs for approximately 10 – 12 weeks and includes a combination of instructor-led training, self-guided modules, and hands-on learning in a supportive, nurturing environment.
Training Schedule:
September 2, 2025
9:00 AM 5:30 PM ET, Monday through Friday
Attendance is critical during training, and successful completion is required for continued employment. Start and end times may vary occasionally due to business needs.
After training, you will transition to your regular production schedule.
Production Schedule:
Begins after training. There are three shift patterns to choose from:
- Monday, Tuesday, Wednesday, Friday: 12:30 pm – 9:00 pm, Saturday: 8:00 am – 4:30 pm
- Monday, Wednesday, Thursday, Friday, Saturday: 9:30 am – 6:00 pm
- Monday, Tuesday, Friday, Saturday, Sunday: 8:00 am – 4:30 pm
If you are looking for a role with structure, support, and a clear path to success, this is a great opportunity to grow your career with ACG!
Required Qualifications
Education:
- High School diploma or equivalent. Insurance industry training programs are a plus.
- Possess appropriate State Property & Casualty insurance sales license.
- Ability to attain and maintain a state license for membership sales as required
Experience:
- Demonstrated sales and marketing success
- Experience in computer quoting software and e-mail applications.
Knowledge and Skills:
- Goal-oriented and self-motivated to help members/customers and prospects achieve and maintain their financial goals.
- Strong verbal and written communication skills, including presentation ability.
- Solid selling and sales process skills
- Ability to build a strong customer base.
- Must be organized and have the ability to manage time wisely.
- Ability to navigate MS Office applications (Word, Excel)
Preferred Qualifications
Education:
- At least 2 years of Call Center Sales experience
- Bachelor’s degree in business, Sales, Marketing, or a related field
Knowledge and Skills:
- Goal-oriented and self-motivated to help members/customers and prospects achieve and maintain their financial goals.
- Strong verbal and written communication skills, including presentation ability.
- Solid selling and sales process skills
- Ability to build a strong customer base.
- Must be organized and have the ability to manage time wisely.
- Ability to navigate MS Office applications (Word, Excel)
Work Environment
This is a remote call center position. Call Center employees work remotely full-time. An exception to this would be in the case of connectivity or service level issues, in which employees would be required to report temporarily to a designated ACG facility (if located
Who We Are
Become a part of something bigger.
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.
And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.
We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
To learn more about AAA The Auto Club Group visit
Important Note:
ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.
The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
The Auto Club Group, and all its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Regular and reliable attendance is essential for the function of this job.
AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.
