Headquarters: USA
URL: http://www.withvayu.com
About the Role
We’re looking for a technically minded Support Specialist with a background in finance or accounting to join our growing team. You’ll help new customers implement and configure their billing workflows, provide ongoing support, and ensure a smooth experience using Vayu.
You’ll work closely with Product, Engineering, and Customer Success to make sure every customer setup is reliable, scalable, and successful.
Key Responsibilities
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Customer Support – Serve as the primary point of contact for customers post-launch for technical or operational issues.
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Customer Enablement – Understand customers’ pricing, billing, and revenue models to configure Vayu accordingly.
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Troubleshoot and resolve platform-related issues, coordinating with Product and Engineering when needed.
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Collaborate with CS to translate business requirements into technical configurations. Validate data migrations, integrations (e.g., CRM, ERP, payment gateways), and ensure accuracy before launch.
Location: Remote – EST
Department: Customer Success / Operations
Position: Part-time
Requirements
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+2 years of experience in a technical support, implementation, or customer success role in a SaaS or fintech company.
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Strong understanding of billing, subscriptions, or revenue management workflows.
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Excellent troubleshooting, problem-solving, and communication skills.
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Detail-oriented, organized, and comfortable in a fast-paced startup environment.
Nice to Have
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Familiarity with accounting or revenue recognition principles (ASC 606).
To apply: https://weworkremotely.com/remote-jobs/vayu-finance-support-specialist
