Job Description
Join the team redefining how the world experiences design.
Hey, g’day, mabuhay, kia ora, 你好, hallo, vítejte!
Thanks for stopping by. We know job hunting can be a little time consuming and you’re probably keen to find out what’s on offer, so we’ll get straight to the point.
Where and how you can work
Our flagship campus is in Sydney. We also have a campus in Melbourne and co-working spaces in Brisbane, Perth and Adelaide. But you have choice in where and how you work, we trust our Canvanauts to choose the balance that empowers them and their team to achieve their goals.
What you’d be doing in this role
As Canva scales change continues to be part of our DNA. But we like to think that’s all part of the fun. So this will give you the flavour of the type of things you’ll be working on when you start, but this will likely evolve.
At the moment, this role is focused on:
- Delivering features, taking ownership of the entire lifecycle from design doc through to implementation and release.
- Building cross-telemetry applications that surface actionable insights by combining data from logs, metrics, traces, and profiles to help engineers understand system health and diagnose issues quickly.
- Owning and operating the platform infrastructure that powers our observability applications, ensuring reliability, scalability, and performance as we grow.
- Partnering directly with engineering customers to gather requirements, understand their incident response workflows, and translate those needs into practical tooling solutions.
- Balancing best practices with user needs, applying your observability expertise to design solutions that follow industry standards while addressing Canva’s specific requirements.
- Participating in incident response, leveraging your SRE/observability background to understand real-world usage patterns and continuously improve our tools based on operational experience.
- Being proactive in modernising our Observability tooling, and participating in brainstorming and developing proof of concept designs to determine how we can improve our existing systems.
- Guiding and mentoring other team members, sharing your observability expertise and helping the team grow their skills in both building and operating production services.
You’re probably a match if
- You have strong Computer Engineering / Science knowledge around fundamentals and first principles relating to concurrency, multithreading, data structures, architecture, and various design patterns
- Strong full-stack engineering experience with React for frontend development and Golang for backend services.
- Deep observability domain knowledge from working as an SRE or on a dedicated observability team, with hands-on experience in incident response and understanding what makes effective observability tooling.
- Experience building user-facing applications for technical audiences, with the ability to gather requirements from engineers and translate them into intuitive tools.
- Proficiency with observability platforms and tools such as Grafana, Prometheus, Jaeger, Loki, or similar systems, with understanding of how to query and visualize telemetry data.
- Understanding of distributed systems’ observability, including experience working with logs, metrics, traces, and profiles across microservice architectures in cloud environments (ideally AWS).
- Infrastructure and operations experience, including deploying and operating production services, with knowledge of infrastructure-as-code tools (we use Terraform).
- Strong product thinking and customer empathy, with the ability to balance technical best practices with user requirements and advocate for the end-user experience.
- Excellent communication skills, both written and verbal, as this role requires significant documentation, cross-team alignment, and direct collaboration with engineering customers.
Nice to have:
- Experience with multiple backend languages such as Python, Java, or others, which helps when working with diverse telemetry data sources and instrumentation libraries.
- Experience with Grafana’s Scenes UI framework, or building custom Grafana plugins and applications.
- Familiarity with OpenTelemetry and modern observability standards and practices.
About the team
The Observability Insights Team is responsible for building user-facing observability tools that empower Canva’s engineering teams to understand system health and respond to incidents effectively. Our goal is to provide world-class applications that surface actionable insights across all telemetry data logs, metrics, traces, and profiles, enabling developers to quickly identify, diagnose, and resolve issues in production.
We build and operate the platform infrastructure that powers these applications, leveraging Grafana’s scenes framework and modern full-stack technologies. Our team combines deep observability expertise with product thinking, working directly with engineering customers to understand their needs and deliver tools that make incident response faster and more effective.
What’s in it for you?
Achieving our crazy big goals motivates us to work hard – and we do – but you’ll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too. We also offer a range of benefits to set you up for every success in and outside of work.
Here’s a taste of what’s on offer:
- Equity packages – we want our success to be yours too
- Inclusive parental leave policy that supports all parents & carers
- An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more
- Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally
Check out lifeatcanva.com for more info.
Other stuff to know
We see AI as a powerful amplifier of creativity and technology at Canva. We’re evolving how we assess AI skills in our Technology hiring experience – you’ll tackle interactive, real-time challenges that reflect the kind of work we do. In some interviews, you may also be asked to solve a problem using an AI tool to show how you approach challenges with tech by your side. Your recruitment partner will walk you through what to expect. We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture.
When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. We celebrate all types of skills and backgrounds at Canva, so even if you don’t feel like your skills quite match what’s listed above – we still want to hear from you!
Please note that interviews are conducted virtually.
